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Process Improvement Associate
JOB SUMMARY
Are you prepared to become an architect of success As our Process Improvement Associate youll be the backbone of our operations making sure everything is set for a seamless experience for our clients and employees. Your job is to analyze processes spot potential improvement areas and come up with solutions that keep things moving like a welloiled machine. If youre all about problemsolving and love diving into the nittygritty we want you on our team!
Our ideal candidate is a Business Detective or someone who is a holistic thinker and has the capability to see the big picture integrate process efficiency with user satisfaction. They would have the strong ability to empathize with users understand their needs and experiences to improve process design. We want someone who is creative and loves to come up with new ways to solve age old problems. The ideal candidate shouldn t be afraid to say no when presented with unreasonable requests but can also explain why in a way that fosters understanding.
RESPONSIBILITIES
Conduct process walkthroughs with internal stakeholders and gather process improvement requirements to enhance the ways of working in the business
Develop comprehensive documentation that shows the current and future processes while highlighting the experience felt at each step
Analyze process issues and areas of improvement which would involve providing recommendations on process efficiencies in the form process redesign automation and other innovative solutions
Conduct process training and awareness sessions with stakeholders to ensure a smooth transition to new processes and foster a culture of continuous improvement within the organization
Coordinate and actively participate in User Acceptance Testing (UAT) and End User Testing to ensure that processes meet the needs of endusers and stakeholders
Conduct regular process audits to assess stakeholders adherence to established processes and ensure compliance with organizational standards
Maintain Quality Assurance (QA) and relevancy process reports tracking process performance metrics and providing regular updates to relevant stakeholders to ensure alignment with business objectives
Assist with conducting and facilitating Design Thinking workshops with internal stakeholders
Requirements
- With 13 years experience in process improvement business analysis or exposure in managing business operations
- Exceptional English communication both written and verbal
- Proficient in using process modeling tools such as MS Visio LucidChart Bizagi etc.
- Adept knowledge of process modeling notations such as BPMN and EPC
- Previous experience in applying Design Thinking in a project is a plus
- BS degree in Industrial Engineering Business Management or related field required; Master s degree is a plus
- Must be able to work from Monday to Friday 8 AM 5 PM with the occasional shift adjustment to help collaborate with our Colombia office
- Must be amenable to reporting to our Makati/BGC offices
Benefits
WHAT WE OFFER:Great Place to WorkCertified CompanyPremium HMOHolistic employee experienceRewards and incentivesMonthly engagement activitiesCareer advancement opportunitiesPaid referral programWith 1-3 years experience in process improvement, business analysis, or exposure in managing business operations Exceptional English communication, both written and verbal Proficient in using process modeling tools such as MS Visio, LucidChart, Bizagi, etc. Adept knowledge of process modeling notations such as BPMN and EPC Previous experience in applying Design Thinking in a project is a plus BS degree in Industrial Engineering, Business Management or related field required; Master s degree is a plus Must be able to work from Monday to Friday 8 AM 5 PM with the occasional shift adjustment to help collaborate with our Colombia office Must be amenable to reporting to our Makati/BGC offices
- Exceptional English communication both written and verbal
- With 13 years experience in process improvement business analysis or exposure in managing business operations
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