2-5 years of experience in quality assurance, patient service, management experience within a call center environment. Strong knowledge of patient service principles, practices, and techniques. Excellent communication skills, both verbal and written, with the ability to provide clear and constructive feedback. Ability to work independently and collaboratively in a fast-paced, dynamic environment. patient-focused mindset with a passion for delivering exceptional service and driving continuous improvement. This job description outlines the key responsibilities and qualifications for the Quality Assurance Specialist position in our call center. We are looking for a dedicated professional who is committed to ensuring the highest standards of quality and patient satisfaction in our operations. If you meet the qualifications and are interested in joining our team, we encourage you to apply.