Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Reporting Analyst working at home, you’ll be part of bringing humanity to business. #experienceTTEC.  

What You’ll be Doing – 

Are you looking for an opportunity where you’ll bring your analytical skills to the table and provide recommendations to improve processes? As a Senior Reporting Analyst, you’ll provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.

You’ll report to Senior Manager, Workforce Management

During a Typical Day, You’ll

• Develop and maintain center operations reporting
• Manage multiple complex business projects
• Develop new reports and dashboards both proactively and in response to client
• request to improve operational efficiencies
• Maintain database records and perform routine audits of data validating proper site,
• client, and project relationships
• Monitor and proactive call-out any issues related to Operational and Compliance
• metrics
• Ensure to meet all the requirement of Operations and client
• Be reliable, professional, accurate and responsive to stakeholders
• Comply to mandatory trainings and professional development plan

What You Bring to the Role

• Can leverage SQL databases
• Strong drive to find and solve for reporting errors
• Familiar with Google Sheets, Macro and SQL

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes… all the competitive compensation, performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you