QUALIFICATIONS:
– Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
– With at least five (5) years’ customer service experience as a Manager
– Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
– With good customer service, negotiation, and presentation skills
– High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES:
– Spearheads the implementation of re-engineering the department and continuously
monitoring compliance of each section.
– Measures the stage by stage development of on-going improvement by regularly visiting key
customer to acquire service performance feedback.
– Formulates system improvement for the Engineering support group such as the Service Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.
– Negotiates service contracts.
– Establishes and develops systems and procedures on how to handle service requirements.
– Monitors and evaluates cost saving measures for office supplies and maintenance.
– Maintains close liaison with customer and principals..
– Assists and monitors service schedules and operations.
– Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
– Joins and presides in the regular meetings with the Engineering Supervisors regarding
service complaints and accounts receivables.
– Coordinates with different departments regarding commitments, service standards and
update on equipment repairs in general.
– Performs other related tasks that may be assigned from time to time.
HIRING RANGE: Php 55,000 – 60,000