Citi is currently accepting applications for the position of Customer Solutions Officer (Tier 2) in the Taguig area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Citi operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

As a Customer Solutions Officer (Tier 2), you will be responsible for providing exceptional customer service and support to our clients. You will handle escalated customer inquiries and issues, ensuring prompt resolution and a positive customer experience.

Your main duties will include investigating and resolving complex customer problems, collaborating with internal teams to address customer concerns, and documenting important customer interactions.

The ideal candidate should have excellent communication skills, a strong problem-solving ability, and a customer-centric approach. Previous customer service experience and familiarity with CRM systems are preferred.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.