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Customer Advocate

Boldr
Full Time
Customer Service
10 months ago

Boldr is currently accepting applications for the position of Customer Advocate in the Manila area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Boldr operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

WHAT IS YOUR ROLE

As a Customer Advocate at Boldr, your role involves interacting with customers to address inquiries and resolve complaints related to the company’s products and services. You will work collaboratively with internal and external teams to deliver exceptional customer service promptly and professionally.

WHAT WILL YOU DO

  • Interact with customers empathetically and professionally to provide accurate information
  • Track and resolve customer issues efficiently
  • Escalate issues effectively to meet expectations
  • Identify opportunities for process improvement
  • Stay updated on product and service knowledge

Requirements

YOU HAVE…

  • 6 months to 1 year of customer service experience
  • Basic knowledge of cloud-based and MS Office applications
  • Strong communication skills and phone handling abilities
  • Ability to understand and convey complex information
  • Quick tech adaptation and feedback acceptance
  • Customer-centric and adaptable attitude

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Remote Work
  • Training & Development
  • Mental Health Program
  • Philhealth Coverage

Application Requirements

  • Physically and mentally healthy
  • Minimum age of 17 years
  • Disciplined and punctual
  • Honest and responsible
  • Good personality
  • Enthusiasm in working and learning
  • For other requirements, please check through the job form.

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About the company

Boldr

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