Company HYPT Jobs PH is offering job opportunities for the position of CSR | Voice Agent – Telco Account in the Clark Freeport Zone area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

HYPT Jobs PH operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Job Types: Full-time, Permanent

Pay: Php20,00.00 – Php24,00.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8-hour shift
• Shift system

Supplemental Pay:

• 13th-month salary
• Bonus pay
• Commission pay
• Overtime pay
• Yearly bonus

Additional Information:

Position: CSR | Voice Agent – Telco Account

Company: HYPT Jobs PH

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly