Wipro Limited is thrilled to announce job openings for the position of Service Desk Analyst in the Quezon City area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Wipro Limited, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don’t miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Wipro Limited.

Job Information

Job Description

A Service Desk Analyst at Wipro Limited plays a crucial role in providing technical support and assistance to users within the organization. Responsibilities include resolving IT issues, troubleshooting technical problems, and escalating complex issues to the appropriate teams. The role involves maintaining documentation, ensuring timely resolution of user queries, and providing excellent customer service.

• Provide first-level technical support to users
• Diagnose and troubleshoot software and hardware issues
• Escalate unresolved issues as needed
• Maintain accurate records of user issues and solutions
• Ensure timely resolution of user requests

This position requires strong communication skills, technical knowledge, and a customer-focused approach. Proficiency in IT systems and the ability to work well under pressure are essential.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly