Welcome to our job portal, where Accenture is offering exciting employment opportunities for the position of Quality Auditing Associate Manager in the Quezon City area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Accenture, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Accenture. Don’t miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

JOB DESCRIPTION:

• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
• Establish quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes.
• Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened
• Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
• Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
• Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.

JOB QUALIFICATIONS:

• Minimum 7 years of BPO QA experience (5 years supervisory experience)
• Open to bachelor’s degree holders and undergraduates
• Sales experience is an advantage
• Strong critical thinking and problem-solving skills

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work