Make your next big career move by applying as KMC Solutions’ next SENIOR CUSTOMER SUCCESS LEAD

The Senior Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Senior Customer Success Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.

On top of your salary, here are the exciting benefits you can look forward to:

You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
Making sound decision-making and flexibility to ensure team dynamics and productivity.
Hybrid work setup
Competitive salary and benefits
HMO + free dependent
Access to KMC’s exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a SENIOR CUSTOMER SUCCESS LEAD include:

FRONT DESK MANAGEMENT:

Providing support at the reception/front desk through:

Answering and dispersing calls and inquiries

Welcoming/receiving applicants, visitors, and clients of the Company

Responding/addressing tenant concerns and walk-in inquiries

Handling daily incoming and outgoing mail

Receiving, distributing, and filing incoming letters, billings, invoices, documents, and/or other communications

Managing the front office daily

Assisting photocopy, printing, and scanning client request

Gate pass/work permit processing

Preparing and accomplishing errand form

Monitoring the cleanliness in the concessionaire area

Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

Lead representative in the workplace

Conference room reservation assistance

Reporting and coordinating any workplace issues and ensures job completion

Providing effective solutions to problems/issues arising

Providing administrative support to members

Providing unmatched customer experience

Building strong relationship with members

Enforcing company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

Attending ticket request

Ensuring no ticket SLA breach

Monitoring and attending tickets within SLA

Assisting office walk tours with prospective clients and marketing events

Offering and serving refreshments to the Client

Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI

Assisting and ensuring accurate Client charges of existing Clients

Coordinating with vendors for any Client request below 20K

Ensuring furniture and fixture asset tags are intact and complete in inventory

Conducting Energy Conservation initiatives

Doing weekly Enercon rounds

Distributing weekly and quarterly treats

Following operational processes and procedures

Enforcing house vision and security policy

Attending and handling site concerns with minimal supervision

Organizing Site lead’s monthly meeting

Ensuring that all permits are posted and updated

Ensuring email blasts and circular memos from the building are cascaded accordingly

Ensuring all trackers are accurate and updated

Ensuring that onsite storage is clean and organized

Ensuring weekly and monthly Reports are submitted on time

Petty Cash Management

Monitoring Site expenses

Management of Utility personnel

Ensuring that the assigned tasks of the utility personnel are performed and/or accomplished

Supplies Management

Purchasing, supplying, and managing office supplies, equipment and machines, pantry, and other utilities

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

Ensuring Office Show-readiness, cleanliness, and maintenance

Working on day-to-day issues with facilities and building admin

Conducting weekly facilities walkthroughs to address current and urgent issues

Having the ability to foresee site issues and members’ needs

Coordinating facilities/building issues

Setting quarterly coordination meetings with the Building Admin

Attending punch listing with projects and contractor

LEADERSHIP

Responsible for managing a small team

Keeping the team motivated, and providing guidance to team members

Keeping team focused and on track for the immediate tasks/projects

Monitoring team’s performance

Handling minor or small-scale work assignments/projects

Handling minor, unforeseen issues

Providing immediate resolution

To apply, you must be an expert on the following requirements:

Able to handle small projects

Capable of dealing with local staff and foreign clients

Enthusiastic, Outgoing, responsible, motivated, dedicated

Above Average verbal and written communication skills

Has high attention to detail, a fast learner

Excellent interpersonal skills

Extraordinary multitasking skills

Good time management skills

Can work under minimal to no supervision

Has the ability to lead a small team

Has delegation and motivational skills

Good decision-making skills

Ability to present well to high-level clients – local and foreign

Ability to deliver services with the highest standards

Willing to work on a shifting schedule

Willing to be assigned to other KMC sites

It will also be favorable if you are knowledgeable in:

Business Administration, BS HRM, or any similar courses

At least 4 years of work experience as Front Office Staff or Admin Assistant

Solid Facilities Management background
Knowledge of the PowerBI application is a plus

Proficient in MS Office applications (MS Word, Excel, Powerpoint, Office 365)

The successful candidate must submit the following pre-employment requirements

Scanned copy of valid NBI Clearance
Accomplished Medical or PEME Slip (covered by KMC)
2×2 & Half body picture with white background
Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
Photocopy of 2 valid IDs – front & back (government-issued)
Clear copy of your Birth Certificate (PSA or NSO)
Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you’re a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines’ best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!