OSS Tech2is responsible for providing technical assistance to all endusers and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or request are being facilitated.

The main responsibilities of a OSS include:

• Providesfirstline investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates withclientregarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install Move Add and Change)
• Local network support and/or assistscentralizedNetwork team
• Working knowledge of office automation products and computer peripherals like biometric CCTV printers and scanners
• Assists Asset Management Team ininventoryof IT assets
• Performs deployment and movement of IT assets
• Performs additional task that may be assigned by the immediate supervisor

  Remote Work :

  No