JOB SUMMARY:

Priority Accounts Specialists ensure that the company’s most valued clients receive exceptional customer service by monitoring the day to day progress and resolution of their concerns through constant coordination with departments handling transfer of land title, project construction, property management, bank application, legal, account adjustment, and the like.


KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

• Investigates, reviews, and resolves escalated/ specialized inquiries, requests, and concerns through appropriate unit coordination (e.g. Title Transfer, Refund, HLURB Cases, Filinvest Premier Projects Management, etc.)
• Prepares and provides performance reports to management
• Performs other administrative functions and other tasks that maybe assigned by the Service Desk Head
• Evaluates current processes and plans, directs, implements, and monitors unit process improvements
• Encourages, motivates, and maintains a professional demeanor and atmosphere within the unit and department
  

TECHNICAL COMPETENCIES AND SKILLS:

• High level of skill to manage accounts by organizing resources and activities
• High sense of responsibility and urgency in dealing with external and internal clients
• High comprehension and interpretation of verbal and written communication by client
• Person with high integrity
• Professional in the manner of writing correspondences
• With good presentation skills
• Skills in multi-tasking and account management
• Basic computer skills
• Excellent attention to detail
• Skills in adapting to extremely adverse working conditions and continuous change
• Applied knowledge of the real estate industry and its dynamics
• Decisive with sufficient problem – solving skills
• With good negotiation skills
• Customer service oriented with passion to deliver optimal customer experience
  

EDUCATION, TRAININGS, LICENSES REQUIRED:

• Bachelor’s Degree in any business-related course, such as Marketing Management, Business Administration/Management, HRM, AB Psychology, etc.