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Quality Assurance Specialist

Company Name
Full Time
Science & Technology
3 months ago
Job Description

Value Engineering , Driving and consolidating Improvement initiatives , Process Control , Promoting Quality Awareness , Customer Orientation , , , (1.) Analyzing End to End process flow for identifying non-valuable activities, optimizing or re-engineering of which can result in efficient and effective process thereby leading to significant reduction in cost (2.) Engaging all the staff in Quality Improvement Initiatives by improving their awareness on usage of quality improvement methodologies (QC tools, Six Sigma, QES etc) and implementation of Quality Circles (3.) Participating in significant improvement projects as decided by managementorClient (4.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) Using Advance Statistical Process Control Tools to monitor, analyze and control the process variation on key metrics impacting the process performance (Talk time, ACW, Hold, No. of escalations, Attrition, Absenteeism etc)

 

  • Preferably with BPO experience
  • Minimum of 10 years quality assurance 
  • Candidate should have an experience of handling a team of quality analyst)
  • He/she should be aware of sampling methods
  • Should have exposure to six sigma projects
  • Root cause analysis
  • Feedback process
  • Improvement activities such as calibration

 

Laptop will be provided and we prefer someone who can start ASAP!! pure onsite

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