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Technical Associate

DMG Center, Mandaluyong City
PHP
20000
-
per Month
Full Time
Science & Technology
3 months ago
Job Description

Technical Associate provides IT services such as installing software and tools, maintaining workstations, performing technical troubleshooting, and documentation, managing general administrative issues, and providing a wide range of direct IT services. This level also provides assistance and support to clients by solving IT-related problems through phone or e-mail and accommodating them by recommending devices, IT upgrades, and other essential tools.

Work Schedule: Monday to Friday – 8:00 AM to 5:00 PM

Work Location: DMG Center, Domingo M. Guevara St. Mandaluyong City (can be deployed to other areas in Metro Manila based on client calls – with allowance)

Qualifications:

Bachelor’s/ College Degree, in Computer Engineering, Information Technology, or any equivalent course

Knowledgeable in basic computer hardware troubleshooting

Knowledgeable in basic OSI, TCP/IP Networking protocol, and network troubleshooting

Familiar with different Operating Systems (Windows, MacOS, Linux)

Self-motivated, tenacious, and eager to learn

Detail-oriented and organizing skills

Excellent interpersonal skills / Client-oriented

Good analytical and problem-solving skills

Ability to work well in a team

Job Description

Onsite/Client Office Duties:

Perform basic computer troubleshooting on client’s workstations

Prepare and deploy workstations to employees based on request

Daily checking and monitoring of office network condition and status (internet connection, VPN, company system, etc.)

Provide helpdesk support and resolve problems to the end user’s satisfaction

Talk to clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Monitor and maintain a monthly inventory of consumables

Install, test, and configure new workstations, peripheral equipment, and software based on request

Engage in activities involving installation, office movement, and other IT projects handled by ATI

Back Office Duties:

Assist in troubleshooting technical issues of users

Daily update on the daily task monitoring to keep an updated list of support concerns and pending

Setup the deployment, installation, pull-out, and configuration of PC, laptop

printer, and other IT equipment

Monitor and maintain the working conditions and status of computer systems and network

Check, monitor, and maintain the working status of the CCTVs, telephones, turnstile, servers, and other IT equipment

Report to suppliers/vendors any defective IT equipment covered by warranty

Why Join Us?

We offer a Health Benefit package for our employees and qualified dependents

Domestic/International business travel opportunities – All expenses paid by the company

Promotes Communication and Collaboration

Dynamic environment and opportunities for promotions

Job Type: Full-time

Pay: Php18,000.00 – Php20,000.00 per month

Benefits:

Health insurance

Schedule:

Monday to Friday

Willingness to travel:

75% (Preferred)

Specialization:

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About the company

DMG Center, Mandaluyong City

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