Belgium, Verviers

Title: Customer Service Representative – (Hybrid)

Location: Verviers

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The role:

The customer experience team at Lonza is looking to recruit a Customer Service Representative, who will coordinate and handle all inbound customer requests.

You will assist in helping customers grow Lonza’s business by increasing market share, market knowledge and help reach the company’s commercial goals. You will be the bridge for Lonza and its external customers to provide optimal services and guarantee total customer satisfaction.

Key responsibilities:

• Be the primary contact for the customer and interact with Sales teams on a day-to-day basis.
• Work with Finance on any customer credit problem that affects the shipment of orders.
• Handle any customer inquiry accurately – with the assistance of other departments – providing product-related and technical information as requested.
• Keep abreast of all changes within LBS (new products, new policies, changes in legislation, …) to provide the customer with the most recent information at all times.

Key requirements:

• Previous experience of working within a sales support or customer service background is a minimum requirement for this role.
• Bachelor’s degree or demonstrable experience in sales or customer service.
• Fluent French at least C1/C2 and English knowledge is essential for this role.
• Customer-centric mindset with excellent communication skill sets is essential for this role.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Reference: R62170